FAQ


 Frequently asked questions. 

How long does it take until my order is shipped?

Since all shoes are reworked by hand, the processing takes up to 4 weeks.
Other items are usually shipped within 3 days.

Where do you ship from?

All shoes are processed and shipped from Germany. 

What payment methods are available?

At the moment we offer PayPal and bank transfer (prepayment) as payment methods. Other payment methods will follow soon. 

Do you offer returns?

Every single pair of shoes is handcrafted and made to order, I unfortunately cannot offer any returns. For other products (not made to order), I of course offer returns.

I would like to have a different design, can you do that?

I am always open to new ideas. Send me an email (novel-as@outlook.de) or use the contact form.

How do you get the best durability? 

I only use the best materials, paints and sealers that are available on the market.

How do I clean my sneakers?

It is important that you only use clear water and soft towels if possible. Detailed information is included with every order.